Returns & Refunds
Your satisfaction is our top priority.
100% Satisfaction Guarantee
If you're not completely happy with your book, we'll make it right.
Our Return Policy
We want you to love your personalized book. If for any reason you're not satisfied with your purchase, you have 30 days from the delivery date to request a return or refund.
Because each book is custom-made specifically for you, we cannot accept returns of undamaged books. However, we will gladly provide a refund or replacement in the following cases:
- The book arrived damaged or defective
- There was a printing error or quality issue
- The book doesn't match what was shown in your preview
- Your order never arrived
How to Request a Return
- Contact our support team within 30 days of delivery
- Provide your order number and describe the issue
- Include photos if the book is damaged or defective
- We'll review your request and respond within 1-2 business days
- If approved, we'll issue a refund or send a replacement
Refund Timeline
Once your return is approved, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear on your statement, depending on your bank or card issuer.
Need help with a return?
Contact Us